JIRA Service Desk combines an intuitive experience with powerful SLA management and realtime reporting. Intuitive, user-friendly experience: Filing requests is easier than ever with the intuitive and clean interface of JIRA Service Desk's Customer Portal. JIRA Service Desk provides a service-level agreement (SLA) designer, which makes it easy to set up SLAs for your team. SLA information will appear on issues in JIRA, as well as on queues in the JIRA Service Desk interface, so no matter where your team work, they'll be able to see if they're on track to meet their SLA targets. WxCup8.